Law Enforcement Requests

Information for law enforcement agencies to submit legally compliant requests for user data or investigative assistance, in accordance with EU and GDPR standards.

Law Enforcement Information and Assistance Requests

This section provides information on how law enforcement agencies can submit requests for information or assistance.

At Caiz, we recognize the importance of effective collaboration between the crypto industry and law enforcement. We are committed to supporting lawful investigations while prioritizing user privacy and data protection.

All law enforcement requests must comply with the relevant laws and regulations. We only process requests that adhere to proper legal frameworks.

  • We follow the applicable European Union (EU) regulatory environment.
  • Requests are reviewed case-by-case.
  • We consider anti-money laundering (AML), fraud prevention, and anti-terrorism financing obligations.
  • We apply international and local regulations as needed.

We aim to balance compliance with the protection of user rights and data privacy.

Privacy Considerations

  • Caiz is fully aligned with the General Data Protection Regulation (GDPR).
  • Data is processed lawfully, transparently, and for specific purposes only.
  • We maintain strict safeguards including:
    • Encryption
    • Access controls
    • Internal policies
    • Employee training

User information is handled with the highest confidentiality and integrity.

Required Documentation

  • Requests must comply with EU data access protocols.
  • Must include:
    • Official identification
    • Legal basis
    • Specific details of the request

We reserve the right to ask for clarifications or additional documentation as needed.

Types of Requests

User Information Requests

Includes access to account details, IP logs, or transaction history. Must be backed by valid legal authority.

Emergency Situations

For critical and time-sensitive cases, we have rapid-access channels through our contact email.

Investigative Assistance

We offer full cooperation where legally permissible to support authorized investigations.

Submission Process

1

Step 1: Prepare Documentation

Ensure your request includes all necessary supporting documents. This helps us evaluate it promptly.

2

Step 2: Submit the Request

Send your request or inquiry to our designated contact:

📩 info@caiz.com
Available during regular business hours.

3

Step 3: Acknowledgment

We will confirm receipt of your request and notify you that it is being processed.

4

Step 4: Evaluation

Our legal and compliance team will assess your request’s validity and completeness.

5

Step 5: Communication

We encourage open communication. You can contact us for updates or to provide additional context.

Confidentiality and Data Protection

NDAs and DPAs

We operate under Non-Disclosure Agreements (NDAs) and Data Processing Agreements (DPAs) that comply with:

  • Our internal privacy policy
  • Applicable EU laws
  • International data protection standards

Data Handling

All law enforcement requests and associated data are:

  • Stored securely
  • Accessible only to authorized personnel
  • Handled with full confidentiality under GDPR

We reserve the right to reject or seek clarification on any request that does not meet legal standards.

For any inquiries or guidance, please contact: info@caiz.com